Delivery

Delivery of orders in 2 working days from Monday to Friday (from the day of shipment) for mainland France. For other countries, delivery times depend on the country of destination of the order, 2-4 days for most European countries and between 4-8 days for countries outside Europe

Return

Do not panic, the return is free! If you want to return an item (whatever the reason) it's very simple, just send an email to contact@charo-shop.com.com, or connect to our return portal at the following address https://charo-shop.shipping-portal.com/rp/ specifying the order number and the list of items you wish to return. You will then receive by return email, a return slip and instructions for returning your package. Upon receipt by Charo Shop of your package, you are reimbursed!

Refund time

The refund of your order is made within a maximum of 10 days after receipt of your return, with the same means used as for the payment of the order.